COVID 19

COVID 19 Terms of Engagement - Visiting your home

The health and wellbeing of our colleagues, customers and communities is of paramount importance to us and as such we must follow Government guidance based on the recommendations of the UK's Chief Medical Officers. In order to protect you, our customers, and our colleagues and to ensure we work in a Covid-secure way we have adapted our ways of working and how we interact with you. 

Booking your appointment 

  • When making an appointment you will be asked if you or anyone at the property has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the booking.
  • We will also ask if you are officially shielding anyone at the property or whether you or anyone present at the property is in the vulnerable category. If yes then we will not be able to proceed with the booking. 
  • Appointments should not be double booked with anyone else. Where possible we should be alone in the property.  

01 Key Collection

  • If we need to collect keys, they should be left in an agreed place to avoid any unnecessary face to face contact of less than 2m. 
  • You may be asked to place the keys in an envelope or bag that we will provide. We will only touch the keys once we are wearing gloves. We may also disinfect the keys. 

02 Preparing the property

 

  • The property when possible should be well ventilated with fresh air prior to our visit but the windows must be shut before arrival when photos are taken.
  • All light switches, door handles and other key contact surfaces should be sanitised with disinfectant prior to our arrival.
  • All lights should be on and internal doors open. We will photograph and leave the property as we find it
  • The property should be ready to be photographed. We will not be tidying things away or moving furniture.

 

03 Arriving at the property



  • If anyone is presenting Covid-19 symptoms when we arrive at the property we will be unable to proceed.
  • The number of persons per appointment in addition to our colleague will be limited to 2 individuals from the same household.
  • Where possible children should not be present in the property and should vacate whilst we are in attendance. Pets should please be contained.
  • Upon arrival at the property we would ask that the 2m distancing rule is adhered to at all times. Ideally the occupants should vacate the property whilst we are in attendance, and at the very least they should not be in the same room at the same time.
  • We will aim to limit our time in the property and will answer any questions either outside of the property or over the telephone.



Additional information



We may appear different

  • Our colleagues will use hand sanitiser or will request to wash their hands upon arrival at the property; they will do the same before leaving.
  • Our colleague may be wearing protective Face Masks, Gloves or Shoe Covers.
  • They will carry disinfectant spray with them and may need to use this for keys, their kit or even in some areas of the house if they feel they need to.

Other

  • We will politely decline any offers of food or beverage.









Thank you for your support in helping us all stays safe during these unprecedented times.



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