COVID 19 Terms of Engagement - Visiting your home
The health and wellbeing of our colleagues, customers and communities is of paramount importance to us and as such we must follow Government guidance based on the recommendations of the UK's Chief Medical Officers. In order to protect you, our customers, and our colleagues and to ensure we work in a Covid-secure way we have adapted our ways of working and how we interact with you.
Booking your appointment
- When making an appointment you will be asked if you or anyone at the property has shown symptoms of Covid-19 or has tested positive in the last 14 days. If yes then we will not be able to proceed with the booking.
- We will also ask if you are officially shielding anyone at the property or whether you or anyone present at the property is in the vulnerable category. If yes then we will not be able to proceed with the booking.
- Appointments should not be double booked with anyone else. Where possible we should be alone in the property.